Frequently Asked Questions

Here are some frequently asked questions that we hope we can answer for you!

General
Product

Why do you only sell one type of dog waste bag?

We’ve put a lot of focus on this one product to separate us from the rest of the dog waste bags on the market. Give us a try and we bet you’ll agree with us too! We also plan on introducing additional products based on your feedback as we scale our business, please stay tuned.

What is your product made of?

Our bags are made from your conventional plastic (HPDE) but what sets us apart is technology called EPI. EPI is an additional additive to help our plastic breakdown more quickly in the proper environments. Visit here regarding the technology behind our bags: http://www.epi-global.com/en/tdpa-biodegradability-claims.php

What is your packaging made of?

Our packaging is made from recycled materials and can be recycled after use.

What is your rose-scent made of?

Our rose scent is a highly classified top secret. Only Gemma knows the answer to this one.

How long and where can I store my Gemma Rose bags?

Gemma Rose poop bags should be used within 1 year of the purchase date. You should be sure to avoid storing in direct sunlight or any area of high humidity.

Where is your product manufactured?

The Gemma Rose tie handle bags are produced in China. We spent extra time and put extraordinary amounts of effort finding the right manufacturer for our product. It was super important that we chose a manufacturer that shares the same integrity and also the passion & love for animals that we do. Furthermore, our factory follows strict quality assurance (QA) guidelines. We also perform an extra layer of QA once the bags reach our local warehouse prior to reaching our customer’s doorstep.

Is your product biodegradable?

Although our products contain an EPI additive to help them break down more quickly than your traditional plastic bags, we cannot label the bags as ‘biodegradable’. This is due to recent updated regulations by the US Federal Trade Commission regarding certain time-based requirements of product decomposure in landfill environments. Read the impact of our bags and the environment here: http://www.epi-global.com/en/tdpa-biodegradability-claims.php

What is EPI?

EPI is an additive that makes up the plastic of the Gemma Rose bags. The EPI additive helps our bags breakdown more quickly than traditional plastics. Read more about EPI here: http://www.epi-global.com/en/products.php

Shipping

What shipping service do we use?

We use the US Postal Service (USPS) to fulfill all of our orders. Depending on the amount of boxes ordered, the boxes will be shipped via either First Class or Priority Mail. Tracking will be provided once a shipping label is generated and sent to your account via e-mail.

Do you provide tracking?

Yes. Tracking is provided once a shipping label is generated and will be provided to you via e-mail.

How quickly from the time I place my order, does my product ship?

Orders will leave our warehouse within 1 business day.

Do you ship outside the United States?

Unfortunately at this point in time, we only do business within the lower 48 states. We are working to find ways to affordably expand our business to other countries without shifting the financial burden to our customers.

Subscriptions

What is your subscription service all about?

It’s pretty simple, we ship a specific quantity of product at a frequency of your choosing, this way you never run out of poop bags again!

Can I cancel and/or modify my subscription once it's placed?

Yes, you can cancel and/or modify your subscription at any point in time by using the ‘My Account’ function in the top right corner of the page. If you have any further questions head over to our ‘Contact Us‘ page!

Why should I subscribe?

Subscribing benefits both you, the consumer, and the Gemma Rose Project. The benefits to you are cheaper shipping costs and the convenience of never running out of poop bags again. The benefits to Gemma Rose are that we are able to create a more sustainable funding operation to our affiliate rescue organizations.

Payment
& Returns

If I don't like the product, can I return it?

We will work with you on a case-by-case basis to ensure you are satisfied with our product. Please contact us via the support page here https://www.gemmaroseproject.com/contact-us/ . We will get back to you within one business day.

What payment providers do you use?

We accept payment from standard credit card via Stripe. We also accept payment via PayPal. Make your selection at the checkout screen! Would you like to see another payment option? Let us know here.

General
Questions

How much of the purchase price goes to animal rescue related causes?

We support animal rescue organizations in several ways. Please read on here.

Still need help? Send us a note!

For any other questions, please send us a note at: Contact Us

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